A simple workplace scenario: an Audi employee informs the building management call centre that the blinds in his office are no longer working. This message is entered as a job in think project! by the call centre employee. A processing check determines whether the request is covered by a contract. If so, an order is transferred from think project! directly to the contractor.

Depending on the job, specified contact people are notified and asked to approve estimated costs. All communication between the call centre and the contractors and cost approvers is managed via think project! and seamlessly documented.

Integration of external users via email

Both the placement of orders and the request for cost approval are carried out using email forms. The main advantage is that all information gathered in the response directly addresses the request. There is no need for recipients to have direct access to think project! – forms can be received, opened, responded to and returned via the user’s email client (e.g. Outlook). Responses to enquiries flow directly back into the system and the entire process is documented.

External users can also access documents in think project!, even if they do not have access to the system itself. They simply click on a link in the email form. Naturally, this link only provides access to a specific document without granting other access rights.

User-friendly interface to SAP

As think project! is an open system, it integrates easily with specialist applications – such as internal office organisation, CAD, ERP and finance systems. For this project, an interface to Audi’s SAP system was created. All order data is transferred directly from think project! to SAP and available for processes such as the billing run.